Hey, would you look at that? Apple just admitted to a mistake.
No, the company that called ditching the headphone jack “courage” is not once again adopting the beloved universal standard. Rather, Apple admitted that some iPhone 11 screens may be defective — and it’s offering to replace them, for free.
According to the announcement on Apple’s website, an unspecified number of iPhone 11s are affected, but you’ll likely know if your phone is one of them.
“Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module,” reads the announcement. “Affected devices were manufactured between November 2019 and May 2020.”
To determine if your iPhone 11 is one of the busted ones (if you can’t already tell because of usability issues), Apple asks that you submit your phone’s serial number.
“If your iPhone 11 has been exhibiting this issue, please use the serial number checker below [on the announcement page] to see if your device is eligible for this program,” the company explains. “If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.”
Now, because this is Apple, this of course includes one rather large proviso. Essentially, if you have a cracked screen and a busted display module, Apple doesn’t want you to think for a moment that you can kill two birds with one stone (heaven forbid!).
“If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service,” reads the announcement. “In some cases, there may be a cost associated with the additional repair.”
Notably, this is not the first iPhone to have display module issues. A similar thing happened with the iPhone X.
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So there you have it, iPhone 11 owners. Get your manufacturer’s defect fixed, free of charge, assuming said defective product doesn’t have any user-induced problems, too.