Despite the noise from new tools, report finds email still drives the most critical business communication
Instant messaging is quick, but only email delivers structure, traceability, and professional clarity
Most modern tools serve teams, but email still connects entire organizations reliably and securely
As companies continue to adopt the likes of AI, instant messaging, and cloud-based online collaboration platforms, one might expect email to fade into the background.
However, business email appears to be getting more indispensable, and it turns out that when accountability and structure matter, email still leads.
The recent State of Business Email 2025 report from Exclaimer, based on over 4,000 responses from global IT leaders has revealed while communication stacks are expanding, they are still anchored by email.
