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For many years now, we have implemented our account deletion process in compliance with the requirements of the GDPR (Article 5.1.e on the obligation to limit the data retention period). Our policies are aligned with legal requirements and with the standards of the industry. This measure also acts as a protection for our players against fraud.
Account deletion follows a very strict process. As such, we take into consideration the 4 following criteria before an account is deleted:
*The gaming activity of the account since its creation
*The account’s libraries: accounts that include purchased PC games are not eligible for deletion
*The duration of inactivity of the account, meaning the last login to our ecosystem (including from Ubisoft games on Steam and other platforms)
—In practice, as of today, we have never deleted accounts that have been inactive for less than 4 years
*The existence of an active subscription tied to the account.
In any case, before the deletion is permanent, three emails are sent to the player over a 30-day period offering to restore their account. In addition, if the user tries to log in during the 30-day window, they will automatically receive a warning and a link to reactivate their account.
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