Sony is pulling Cyberpunk 2077 from the PlayStation Store and offering full refunds for anyone who bought the game from the digital storefront, the company said on Thursday. If you want to start a refund, Sony says to visit this site and sign into your PlayStation account to submit a request.
The game has already been removed from the PlayStation Store for a few Verge staffers on their PS5s, and the game doesn’t come up in a search for “Cyberpunk 2077” on the web version of the store.
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
Players have found that Cyberpunk 2077, which has only been out for a week, has been riddled with bugs. The game looks good on PS5, but in my few hours with the game, I’ve run into a few complete crashes to the PS5’s home screen and a number of distracting visual glitches. On PS4, the game fares a lot worse — Eurogamer reported poor performance, low framerate, and texture pop-in.
The move comes just days after Cyberpunk 2077 developer CD Projekt Red said people unsatisfied with their purchase should request a refund. Yet due to Sony’s stringent refund policy, many who bought digital versions of the game from the PlayStation Store were unable to get refunds.
It’s unclear when Sony plans to return Cyberpunk 2077 to the PlayStation Store. It’s also not clear if Microsoft plans to similarly yank the game from the store and offer full refunds. The company didn’t immediately reply to a request for comment.
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