Zelle is down – live updates on the ongoing outage hitting the platform to send money between friends

Fiserv says it has fixed an internal issue that caused some of the Zelle problems

We’re finally here from Fiserv. Here’s what a spokesperson shared with TechRadar:

“Earlier today, we experienced an internal issue that temporarily disrupted service. The issue has since been resolved, and we are now working to process the backlog. We remain committed to providing reliable service and are taking steps to prevent similar occurrences in the future.”

While Fiserv isn’t sharing what the issue was, the teams there identified it and have resolved it. Now, though, it’s processing the backlog. That will likely take a bit, but Fiserv also promises to work to prevent these in the future.

There is still no time frame for a fix from Zelle or Fiserv, but reports are holding pretty steady on Down Detector. Zelle is showing 727 reported outages as of 3:35 PM ET.

Here’s a quick update on reported outages on Down Detector: Zelle has over 800 reported outages as of 2:51 PM ET, an increase from the time we began our live blog.

Banks like Bank of America, Ally, and Old National Bank are still seeing spikes. Fiserv, which has likely far fewer consumer users, is currently sitting at 91 reported outages as of 2:53 PM ET.

We’re waiting for Fiserv to comment on the issue, and we’ll update you when we hear back. In the meantime, here’s a look at what some impacted users are sharing on social media.

It’s worth noting that Zelle, while responding when asked for comment, doesn’t have a services status page.

Interestingly enough, it doesn’t seem as if all institutions that work with Zelle are having issues. I was able to send money through Zelle via Chase this morning, and just a few minutes ago.

However, via Down Detector, some other financial institutions seem to be seeing the brunt of this failed Zelle payment or the pending flag.

Additionally, on X (formerly Twitter), CNN’s Matt Egan notes that the issues impacting Zelle are linked to Fiserv, which is also experiencing an outage according to Down Detector. The platform also shows that Ally and Old National Bank are having issues.

Zelle has confirmed the ongoing outage. Here’s what a spokesperson shared with us:

“We are aware that certain Zelle® users at some financial institutions are not able to use Zelle at this time. This situation involves an independent third-party that provides services to particular financial institutions. We are working diligently with our partners to resolve this matter as soon as we can. Zelle users may see transactions marked as ‘payment pending’ in the meantime. We will share updates as more information becomes available.”

It’s clear that Zelle is aware of the issue and notes that it’s worth working with various partners to resolve it. As with most outages, no exact timeframe is given. And if you can use Zelle right now through a bank, but it’s not working as expected, you might see “payment pending.”

It’s clear that Zelle is having a rough day, here’s a look at the reported outages thus far on Down Detector.